The Hinksey Studio

Delivery, Returns and FAQs

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Delivery Times

Whilst we will endeavour to get your order to you as quickly and as safely as possible, please bear in mind there may be substantial lead times at busy times of year - in particular before the Christmas period. We hope no order will arrive later than 28 days. If you would like your order rushed for any reason, or like to check on the status of your order, please feel free to contact us.

If you live in Oxfordshire, you may be able to save on postage costs by arranging pick up from Oxford city centre. Please contact us in advance of purchase if you would like to take advantage of this. Alternatively we may be able to deliver by hand if your address is within a reasonable distance.

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Returns Policy

As an internet shopper, you enjoy seven days 'no questions asked' return rights on anything you purchase - see the Distance Selling Regulations. In addition, we are happy to accept returns up to 28 days from purchase, assuming the print or work is in it's original state and not damaged in any way. Please contact us for return address details. Please note that you will be responsible for any postal charges incurred for a return.

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Can I pay by cheque or direct bank transfer?

We offer the following payment methods:

  • Credit card, debit card or PayPal account (via this website)
  • Cheque, direct bank transfer, invoice (via our downloadable Order form)

If you need any help at any part of the payment process, please contact us.

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Data Protection Notice

We will store and process information you have provided only for the purposes of correspondence and processing of your order, and it will not be shared with nor will it be passed on to any 3rd parties without your permission. It will be treated as confidential and processed in accordance with the provisions of the UK Data Protection Act 1998

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Website Accessibility Statement

All pages validate as XHTML 1.0 Strict. The templates use Cascading Style Sheets which can be read by CSS-P compliant and non-compliant browsers. These pages meet the WCAG Level-A standards, as well as Levels AA and AAA where possible.

Where we have chosen not to meet Level-AA at present

  • 13.1 The title attribute has not been used on some links, but wherever possible, links are written to make sense out of context. Many browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on a page and allow the user to browse the list, separately from the page

Where Level-AAA has not been met

  • 13.6 Grouping related links has not been followed (for example, by using the 'MAP' attribute)

Where we have chosen not to meet Level-AAA at present

  • 9.5 We have chosen not to employ access keys. Research suggests that these can sometimes conflict with shortcut keys used by assistive technologies

Links

  • There are no "javascript:" pseudo-links. All links can be followed in any browser, even if scripting is turned off.
  • There are no links that open new windows without warning.

Images

All content images used include descriptive ALT attributes. Purely decorative graphics include null ALT attributes.

Visual design

  • Background and foreground colours have been chosen with contrast to maximise visibility. Colours are controlled within the stylesheet and therefore may be overriden by altering your browser settings.
  • This site uses relative font sizes, compatible with the user-specified "text size" option in visual browsers. For example, if you're using Internet Explorer, you can make your default text size larger under the "View" menu, "Text Size", "Larger" (or "Largest").
  • If your browser or browsing device does not support stylesheets at all, the content of each page is still readable.

Acronyms and abbreviations

Appropriate XHTML markup is added to describe these.

We welcome feedback and comments on all aspects of our website. Please feel free to contact us with any suggestions you may have